Returns and Exchanges

At Arkel, we stand behind the craftsmanship of our bike bags and offer a 30-day return policy for unused gear in its original packaging. If your purchase doesn't perfectly suit your cycling needs, we are committed to making the return process as smooth as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal and enter your order number and email address to select the items you wish to return.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely pack your Arkel gear.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location, ensuring all original tags and hardware are included inside.

• 4.
  Receive Your Refund

  After our team inspects the returned items for quality, we will issue a full refund to your original payment method within 5-7 business days.