Frequently Asked Questions
Everything you need to know about Arkel's premium bike bags and gear.
What makes Arkel bike bags different from other brands?
Arkel bags are engineered with a 'no compromise' philosophy, utilizing heavy-duty Cordura fabrics, waterproof liners, and our patented Cam-Lock mounting system that ensures your bags stay securely attached to your rack even on the roughest terrain.
Are Arkel panniers completely waterproof?
We offer two levels of protection: our 'Dry-Liner' series features a 100% waterproof internal bladder, while our 'Roll-Top' series uses fully seam-sealed waterproof materials to keep your gear bone-dry during heavy downpours.
How do I know if the bags will fit my specific bike rack?
Our patented Cam-Lock mounting system is designed to be universal and adjustable. It fits most standard racks with tubing diameters between 8mm and 15mm. For oversized racks, we offer specific hook kits to ensure a perfect fit.
What is your warranty policy?
We stand behind our craftsmanship with a Lifetime Warranty. If your bag fails due to a defect in materials or workmanship, we will repair or replace it at no cost to you, ensuring your investment lasts as long as your bike does.
How long does shipping take and do you ship internationally?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 days. We proudly ship to cyclists worldwide, though international delivery times vary based on destination and customs processing.
What is your return policy if I'm not satisfied?
We offer a 30-day return policy for unused items in their original packaging. If the bag doesn't meet your expectations or fit your setup, you can return it for a full refund, minus the shipping costs.